No barriers, no walls
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In Built to Fly we strive for your complete satisfaction. Should you notice a shipping error, you must notify customer service within 48 hours of shipment delivery at customerservice@builttofly.com Business hours are Mon~Fri 9AM-5PM Pacific Time (excluding select Holidays).

In Built to Fly we strive for your complete satisfaction. Returns or refunds must be received or requested within 30 days from the delivery date for a full online credit.

Returns that do not meet our policy and/or received not in its original condition will be subject to a 20% restocking fee. Returns received after 14 days will not be accepted.

An e-mail notification will be sent to you once your return or refund has been received and processed along with your credit information.

Returns or refunds are processed within 1-5 business days from the date of package arrival. Please note, the purchaser is responsible for all shipping charges.

Built To Fly Co. does not supply return labels or refund shipping costs. Returns must be in original condition accompanied with all original packaging and invoice. Built to Fy Co. will not accept any items returned with obvious signs of wear and cannot accommodate damages after wear or improper care.

We do not accept returns on gift cards, accessories (all items under the accessories tab), bodysuits, bras, lingerie, swimwear and sale/marked down items.

We cannot accommodate any in-store purchases with online credit or exchanges. Please be sure to include your order number and name on the outside of your return package.

Your original invoice with the return items marked must be included inside your return package. Pack your merchandise with care and we strongly recommend that you insure your return and keep record of the tracking number in case your package is lost or misdelivered.

Built To Fly Co. cannot take responsibility for items lost in transit, wrongfully delivered or damaged due to improper packaging.